Help Center

Help Center: Your Questions Answered

Welcome to our Help Center! We're here to make your experience as smooth as possible. Below, you'll find answers to the most frequently asked questions about our casino, from account management to games and bonuses.

Getting Started

• How do I register an account?
  Click the "Sign Up" button and follow the simple steps. It only takes a few minutes to get started!
• What documents do I need for account verification?
  You'll need a valid ID (passport or driver's license) and proof of address (like a utility bill). For more details, see our Account Verification page.
• I've forgotten my password. What should I do?
  On the login screen, click "Forgot Password?". We'll send you an email with instructions to reset it.

Deposits & Withdrawals

• What payment methods do you accept?
  We accept a wide range of options, including Visa, Mastercard, Skrill, Neteller, and cryptocurrencies. For a full list, visit our Payment Methods page.
• How long does a withdrawal take?
  Withdrawal requests are typically processed within 24 hours. The time it takes for funds to appear in your account depends on your chosen payment method.
• Why was my deposit declined?
  This can happen for a few reasons. Please check with your bank or payment provider first. If the issue persists, contact our support team.

Bonuses & Promotions

• How do I claim a bonus?
  Most bonuses can be claimed during the deposit process or in the "Promotions" section of your account.
• What are wagering requirements?
  Wagering requirements are the number of times you must bet the bonus amount before you can withdraw any winnings. You can find specific details in our Bonus Policy.

Technical Issues

• I can't load a game. What's wrong?
  Try clearing your browser's cache and cookies. Make sure your internet connection is stable. If the problem continues, contact us with a screenshot or a description of the issue.
• Need More Help?
  If you didn't find the answer you were looking for, don't worry! Our dedicated customer support team is available 24/7.

Live Chat: blokotech.chat

Email: support@blokotech.com